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What are the basic common sense of business etiquette? The following is the basic common sense of business etiquette brought by the world's clothing and hats network, welcome everyone to learn!
The first lecture on communication art and communication skills
The art of communication in the first section of communication
1 Use the title to be high or not low; 2 to follow the local custom; 3 to position the position; 4 center on the other side
Communication is centered on the other side, business interaction emphasizes that the customer is God, and the customer feels good. Respecting yourself to respect others and showing them rightly can properly handle interpersonal relationships.
The communication skills in the second section of communication
1 language skills
In modern exchanges, everyone understands that common sense "different winds and different customs, different customs", different industries have different requirements, look at the problem from different angles, the results may be very different. For example, people who work in foreign affairs have a characteristic: speaking more moderately, if you ask them: Who do you think will win in this game? They will not tell you who will win or who will lose, but tell you that there is a possibility of winning. It is unbiased and ambiguous. This is the language feature that the profession has made these people.
Example
2 tips for looking at business cards
When exchanging business cards, the following four points can explain the status of the business card holder, the identity, and the experience of social interaction at home and abroad and the size of the social circle.
Look at the four main points of the business card
Whether the business card has been altered: the business card would rather not be changed to others. The business card is like a face, you can't just change it.
Whether there is a residential phone: People have a sense of self-protection in social situations, private phone calls are not given, and even mobile phone numbers are not given. Westerners talk about public ownership, especially on this point. If you meet with him for the first time to conduct business negotiations, you give him the phone number of your home. He understands that it means to let you go to his home, and feels that you have been bribed.
Whether the title is standing out: business cards often only provide one title, up to two. If you have multiple jobs or have a lot of subsidiaries, then you should print several business cards, face different contacts, use different business cards.
Is there a country code for the landline number: If you want to conduct international trade, the landline number should have 86 China's international long-distance area code. If not, then you have no international customer relationship. If there is no area code, you are only in the area code. Activities in the region
3 problem solving skills
Ideas determine ideas and ideas determine the way out. What kind of thinking is there, what kind of working state is there.
4 Tips for calling when hanging up
When you call, who hangs first, and the etiquette gives a standard practice: the person with the highest status hangs the phone first.
5. Standard order for access to the elevator
(1) In and out of a controlled elevator
Entering and controlling the elevator, the accompanying person should come in and come out to let the guest go first in and out. Give the right to choose the direction to a person or guest with a high status
(2) Access to unmanned elevators
When entering or exiting an unmanned elevator, the accompanying personnel should be advanced and control the switch button.
The second lecture on the etiquette focus in communicative communication
The first quarter is in a correct position, correct attitude
(1) Positioning and correct attitude
Learning etiquette must first be in a correct position and correct attitude. If you go abroad, there will be a problem, according to the rules of your own country, or according to the rules of the host country? In addition, there are human factors, such as saying that I am the master, I will emphasize the main guest, Respect the guests, but if I am a guest, I will also emphasize the guests. Interpersonal relationships are interactive and require you to position and correct your attitude.
(2) Taboos for conversation
1 avoid interrupting each other
When the two sides talk, the superior can interrupt the lower level, the elder can interrupt the younger generation, and the equal status does not have the power to interrupt the other party's conversation. In case you talk to the other party at the same time, you should say "you please" and let the other party say first.
2 avoid supplementing each other
If the two parties are equal in identity and familiar with each other, sometimes it is not a problem to properly supplement the other party's conversations, but they must not complement each other at the negotiating table.
3 avoid correcting each other
Respecting others is to respect each other's choices. In addition to the big and the big questions must be answered in a clear-cut manner, the general problems in interpersonal communication do not arbitrarily argue with each other whether or not, do not judge casually, because right or wrong is relative, some problems are difficult to tell who is right and who is wrong.
Example
4 bogey to question each other
Do not casually express doubts about what others have said. The so-called anti-human heart is indispensable. It is important to question the other party, but not to write on the face. If you don't pay attention, it is easy to bring trouble.
The second section of communication three elements
(1) Three elements of communication
1 communication; 2 cognition; 3 interaction
(2) Five bogeys at the table
1 smoking; 2 to others; 3 to persuade; 4 to organize clothing; 5 to make sound
(3) Precautions for self-modification in formal occasions
1 The color of the bag is the same as that of the shoes; 2 The makeup of the lady should be fresh and natural; 3 The man does not hang anything on the waist.
The third lecture on etiquette interaction in communicative communication
The first section of role positioning
1 What do you want to do?
2 See the rules of the object
Etiquette is a variety of rules. One of its important features is "what songs to sing on the mountain", which varies from person to person and is the basic requirement of communicative etiquette and art of communication. The etiquette emphasizes that the subject is talking about the rules.
Example
3 Ranking of passenger cars
(1) Official business
The vehicles participating in the activity are generally owned by the unit, and the driver is usually a full-time driver. As far as the double-seat car is concerned, the seat of the sedan during official reception refers to the rear right seat, which is the diagonal position of the driver, because the rear row is safer than the front row, and the right side is easier to get on and off than the left side. When the official reception, the passenger seat is usually called the staff, sitting on the secretary, translator, bodyguard, guard, office director or guide.
(2) Social
The second case is called social entertainment. In addition to work, three or five friends go out to eat, when the ownership of the vehicle is generally personal, the driver is the owner. When the owner of the car drives, the upper seat is the passenger seat, which means that it is flat. In this case, it is not allowed to let the guest sit in the back seat.
(3) Important guests
The third situation is to receive important guests. When you receive senior leaders, senior generals, and important entrepreneurs, you will find that they prefer to choose the seat of the car as the seat behind the driver, because the location is more secretive and is a higher safety factor on the car.
The second section of two-way communication
(1) Two-way communication
Communication is mutual understanding, it is necessary to understand others, but also to be understood by the other party. Usually, in the process of dealing with people, most people have the awareness of others, but in business communication and public relations, it is not enough to understand each other. What is more important is to have the awareness that the other party understands. Have to express your own consciousness. In the two-way communication consciousness, the most important issue is to understand people respecting people. The premise of respect should be to understand each other and let the other party know about you, otherwise there will be no respect.
(2) Issues to be considered when treating guests
1 Art of the guest
There are four levels of guests. The first level is to eat the second level is to eat characteristics, for example, to Beijing must eat roast duck, the third level is to eat the environment; the fourth level is eating culture.
2 ethnic dietary taboos
Manchu, Mongolian, Tibetan, and Hui people do not eat dog meat. Mongolians do not eat the internal organs of three birds (chickens, ducks, and geese). Muslims do not eat pigs, dogs, and meat, and drink alcohol (strictly not only do not drink alcohol, but also all alcoholic Drinks will not work, such as smashing) smoking, avoid eating animal blood.
The fourth lecture on the etiquette concept in communicative communication
The first section is respectful
1 Self-esteem three points
(1) Respect yourself; (2) Respect your profession; (3) Respect your unit
2 Respect other people's five points
(1) Respect for superiors; (2) Respect for colleagues; (3) Respect for subordinates; (4) Respect for customers; (5) Respect for all
The second section is good at expressing
1 questions to be discussed; 2 elegant style topics; 3 relaxed and pleasant topics; 4 fashion popular topics; 5 topics that the other party is good at
Section III Code of Conduct
1 standard length after the tie is laid
The standard length of the tie is that the lower end of the tie is just above the belt buckle.
2 Do you want to do something?
The so-called "do not do something" means to be clear about what you can't do in social interaction, what can be done, and what must be done.
3 The three-color principle of wearing a suit
The so-called suits often refer to two-piece suits that are more prevalent in Western countries, or three-piece uniform fabrics, uniform color uniforms for men's wear on formal occasions.
The first section of civilized hospitality
The basic requirements for service etiquette reception are civility, courtesy and enthusiasm. To be civilized, polite, and enthusiastic, we must achieve "three hospitality." The so-called "three-way hospitality" means coming to have a voice, answering a question, and having a voice.
1 has a welcome
The meaning of the voice is to greet the guests with enthusiasm and enthusiasm, and greet each other with enthusiasm, enthusiasm and friendliness.
2 asked for an answer
When you are on duty in your own job, you will be bored in the face of the guests. s.
3 go to send a sound
When the guest leaves, whether or not the other party has taken the initiative to say goodbye to you, regardless of whether the two parties negotiated whether to deal with the transaction, from beginning to end, there is a principle of beginning and end.
The second section is courteous hospitality
1 greeting
2 request language
When you turn to someone, you must have a 'please' word.
3 thanks
When you get help, understanding, and support from others, you must use a thank you phrase: "Thank you!"
4 apologies
When you are bothering or scorning others, you need to say "sorry" or "sorry" to the other party.
5 languages
When bidding farewell to the partner, you should take the initiative to say to the other party: "Goodbye!", "take care" or "slow away."
When receiving guests, it is not enough to have civilization and courtesy. More importantly, you should show enthusiasm and sincerity. If you only speak polite language, just pay attention to the voice, ask the answer, go to the voice, but lack the necessary enthusiasm, will give others the feeling of being reluctant, coerced, impatient. From the perspective of hospitality etiquette, there are three operational steps that must be paid attention to, that is, the eye, the mouth, the intention, and the enthusiasm.
The so-called eye-to-eye means that when receiving guests, be sure to look at each other and pay attention to communicate with each other. When facing the guests, they must develop the habit of looking at each other's eyes. It is also a rude behavior to look at each other without looking at the other party. It is rude behavior to look at each other without a standardized method. Pay attention to whether the length of time you look at each other is appropriate and whether the part is correct.
Good talk is like the leaves of a big tree. Only the green color is the most refreshing. For the office family, good conversation can let others feel your cultivation and ability from your words and deeds, let your temperament permeate every move and every sentence. Others will be happy because of this, and you will be rewarded with great popularity!
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