Reply to the customer's enquiry

On the surface, it is a relatively simple question. It is actually a very deep problem. It is also a problem that all foreign trade jobs need to think about. Old foreign trade is no exception, because this is a I am concerned with the question of whether I can seize this customer and whether I can develop this customer. I think:

First, we must first adjust our own mentality. Because there are many friends, in the case of more enquiries:

1, the work is too busy, did not respond in time, I think that there are more inquiries now, it does not matter for a few days;

2. In the case of a large number of enquiries, in the case of quotation, it will not matter if it is over-reported, because it is self-sufficient to report losses, and it is possible to counter-offer if it is reported, and it is this more thought. Make you lose some opportunities;

3. The principle of equal treatment of large and small customers, new and old customers, and distant and near customers.

Second, we must think about the problem from the perspective of the buyer and do a good job of preparation:

1. Price: various prices such as FOB and CIF;

2. Quantity: What kind of quantity can be provided at what time;

3. Quality: What kind of quality assurance can be achieved, as well as measures taken during the production process;

4. Packaging: What kind of packaging? How much can 20" fit? 40" can be loaded? Wait;

5, pictures: pictures of various products, etc.;

6, sample: there must be a variety of samples that can be sent immediately;

Third, prepare for communication:

1. In terms of language communication, do some skills;

2. In case the other party does not reply, you should take the initiative to reply;

3, and use as many methods as possible, such as: mail, telephone, fax, etc.;

4. Take the initiative to contact us by using our or each other's holidays, the relocation of local places, the occurrence of major events, etc., in order to close the distance;

It is not an easy task to really grasp or develop a customer. There are still many things to do. I have said some simple ideas here. Of course, I am not doing very well. I am also a little punk. I saw a friend's question. I just talked about my thoughts for your friends' reference. I hope that I can play a role in attracting others. I hope that all of us can find good customers. May our bricks move easily. happy.

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